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MetLife 360Health

Award-winning health and wellbeing for members and their families 

 

As a member of CareSuper, you and your family1 have access to MetLife 360Health, an award-winning2 wellbeing program that provides a wide range of virtual health services at no extra cost. 

 

What’s included?

Get virtual access to professional health and wellbeing support, all from the comfort of your own home and at no extra cost to you. Awarded Money magazine’s Health and Wellness Cover of the Year 2025, 360Health services include mental health support,3 expert medical opinion, nutrition support, fitness and mobility support, and menopause support. 

Caring for your mental wellness

360Health takes a holistic approach to wellbeing with two flexible, personalised Mental Wellness support pathways.³ The Mental Wellness Coaching Program can identify causes and provide strategies and tools to overcome burnout and overwhelm, while Mental Health Assist gives you quick access to psychologists and psychiatrists to discuss symptoms and diagnoses. 
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Other 360Health services you can access

medical

Expert Medical Opinion
Looking for reassurance? Request a medical opinion from global experts and specialists. They’ll review your medical files and provide their clinical opinion and treatment recommendations.
ask a clinician

Ask a Clinician
Ask a question via the 360Health Virtual Care app and get answers from a general practitioner (GP), mental health clinician, or paediatrician within one business day.
Female

Menopause Support 
Manage your perimenopause and menopause symptoms with personalised, one-on-one support from women’s health nurses.
nutrition

Nutrition 
Access a qualified dietitian to talk through your nutritional goals and build a personalised plan. 
Fitness

Fitness and Mobility 

Seek advice and a personalised plan from an exercise physiologist to improve your fitness or recover from an injury or illness. 

support

 Recovery Support 
Support to get you back to health or work if you have a serious illness or injury.  Recovery Support services are only available to CareSuper members who have MetLife insurance cover in place, and do not extend to family members.  

Your network of experts

Your health deserves care that’s both personal and private. 360Health partners with Teladoc Health, experts in virtual healthcare, so you can access a global network of specialists from wherever you are.
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360Health case study  Jack's story 

Find out how 360Health helped Jack, who was able to access support through its Mental Health Assist service.
Watch Jack's story

Ready to get started? 

Simply visit the 360Health page and select the service you’re after, or call 1800 325 578, quoting access code CARE. 


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FAQs

You have access to 360Health as a CareSuper member or if you are the children, partner, parents, or parents in-law of a CareSuper member. To use a service, book a consult using the form on this page. Select the services you are interested in to get a call back from Teladoc to understand the next steps. 

No, you do not need a referral to use 360Health. The service is designed to provide targeted health and wellbeing advice, but it shouldn't replace your GP. 

Consultations for 360Health services are all virtual, so you can easily access your appointments from wherever you are. While the sessions are all virtual, there’s no requirement to turn on your camera if you don’t want to; your comfort comes first. 

Teladoc Health is a global leader in virtual healthcare services. They’ve partnered with MetLife 360Health to connect you with specialists who will provide the guidance, support, and care you need.

You can find more information about Teladoc Health on their website, or view their privacy policy.

How Ask a Clinician works: 

  1. Download the 360Health Virtual Care app from the App Store or Google Play and create an account. 
  2. Enter the code CARE in the Membership/Customer number field. 
  3. Submit your medical questions and you’ll receive a response from a medical expert within one business day.

Download the 360Health Virtual Care app: 

Go to the App Store

Go to Google Play 

 

 

1. The term ‘family’ consists of your children, partner, parents and parents in-law. 
2. 360Health was Money Magazine’s Health and Wellness Cover of the Year 2024/2025.
3. Both Mental Wellness services are only available in respect of persons aged 18 years and above.
 
Life insurance products are issued by MetLife Insurance Limited (ABN 75 004 274 882, AFSL 238096) (MetLife). 360Health services are provided in conjunction with Teladoc Health Australasia Pty Ltd (ACN 147 387 666) (Teladoc Health), a separate entity to MetLife and CareSuper. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event. The information provided is general only and does not take into account your personal or financial situation, needs or objectives and is not health or medical advice. 

MetLife and CareSuper do not warrant or represent that the information, opinions or conclusions contained in this information are accurate. MetLife and CareSuper will not be responsible for the nature or quality of services provided by Teladoc Health. All services except for Recovery Support are provided by Teladoc Health. 

Access to 360Health services will be at MetLife’s reasonable discretion and is available to all eligible clients, partnered super fund members and their children, partner, parents and parents-in-law. MetLife reserves the right to discontinue or change the services at any time. Before deciding whether to acquire, or continuing to hold, any of our products, please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) available at metlife.com.au and relevant PDS, TMD and Insurance Guide available from your super fund. Speak to a financial adviser for specific personal financial advice. CareSuper does not recommend or endorse the above services or receive any financial benefit if you choose to use these services.