Member benefits

Expert medical support and guidance from the comfort of your own home.

What’s on offer?

MetLife 360Health provides virtual access to professional medical services, all from the comfort of your own home and at no extra cost to you. Awarded Best Overall Health and Wellbeing Program 2023¹, 360Health services include mental health support, expert medical opinion, nutrition support, and fitness and recovery support.

Here’s a snapshot of the 360Health services

How do I access 360Health?

• Simply visit the 360Health portal and select the service you’re after.
• Call 1800 325 578

Access code: CARE

¹ Plan for Life’s Excellence Award – Best Overall Health and Wellbeing Program, 2023

The information about MetLife life insurance is general only and does not take into account your personal situation, financial situation, needs or objectives. Before deciding whether to acquire, or continuing to hold, any of our products, please read the PDS and TMD available at metlife.com.au. MetLife Protect is issued by MetLife Insurance Limited (ABN 75 004 274 882, AFSL 238096) (MetLife). MetLife Protect Super is issued by Equity Trustees Superannuation Limited (ABN 50 055 641 757, AFSL 229757). The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. You should always consult a licensed health care professional for the diagnosis and treatment of any medical condition and before starting or changing your health regime, including seeking advice regarding what drugs, diet, exercise routines, physical activities or procedures are appropriate for your particular condition and circumstances.

360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health is a separate and independent entity to MetLife, and MetLife will not be responsible for the nature or quality of services provided by Teladoc Health. Access to these services will be at MetLife’s reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time. For the Virtual Care app terms and conditions please visit http://www.360healthvirtualcare.com/.

* Treatment fully covered by your policy that is required as a result of an accident. Excludes Restricted Services and Excluded Services on your policy.

^& Subject to available waiting periods.

^~ Conditions and eligibility criteria apply.

^{^} Starting after your first 12 months of Extras cover and growing every year up to year six. Unused Limit Boost cannot be carried into the following year.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.

Unlock your member benefits with nib.

• Save on your nib premiums with a membership discount of up to 10%¹
• New to health insurance? Skip the 2 and 6 month waiting periods on Extras services like general dental, optical and physio²
• Additional discount of up to 10% on hospital cover for eligible people under 30 via the Aged Based Discount.
• nib makes claiming easy with the nib App. All you need to do is log in, take a picture of your receipt and away you go.
• Health Management Programs available at no additional cost to eligible members. These programs are delivered by qualified health professionals and designed to be tailored to your needs whether that's to help get you in shape, keep you out of hospital, improve your physical and mental wellbeing or to aid a quicker recovery after you've been in hospital.

Switching to nib is easy. They will contact your previous fund for you and take care of all the paperwork. Plus, waiting periods that you have already served with your previous fund will be recognised for equivalent benefits.

¹. Discounts vary on some products. Overseas student’s health cover and international workers health insurance not included.

². Offer applies to new policies when taking out any eligible combined Hospital and Extras package. Longer waiting periods apply for some services including major dental, obstetrics and pre-existing conditions.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.

^* The discount cannot be combined with any other discounts available under other arrangement between St Lukes and other strategic alliances.

⁺Extras waiting periods greater than six months apply. All hospital waiting periods still apply.

CareSuper does not in any way recommend or endorse that these products or services are suitable for you, so you may wish to seek independent advice before deciding to access any of these products or services. Please obtain a product disclosure statement from the service provider.