Keeping your information safe 

As cyber-crime becomes more sophisticated, it’s important to keep up-to-date with the latest online threats and scams so that your private information remains safe and secure

 

What are we doing?


CareSuper takes cybersecurity and the protection and privacy of our members’ data extremely seriously. We have strict security measures in place to seek to protect your personal information.

  • CareSuper will never request your passwords or login information via email, text message or social media. There may be times where we need to contact you about account or financial information. If you have any concerns, please call us on 1800 005 166.
  • Our Privacy Policy sets out our full obligations regarding the handling of your personal information.
  • We won't use your personal information for any other purpose or share it with anyone else without your permission, unless we are required or authorised to do so under any applicable law.
  • Your information can only be accessed by authorised staff and service providers performing specific functions. We take all reasonable steps to protect your personal information against unauthorised access, use or disclosure.
  • The measures that we take to protect your personal information against unauthorised access, use or disclosure includes the use of secure passwords, user logins and other security procedures. Developments in security and encryption technology are reviewed regularly. Staff are trained to deal with personal information confidentially and in accordance with the Privacy Act.
  • We'll only retain your information for the minimum period of time required to facilitate the administration of your account and to ensure we comply with legal requirements.
  • For more details about how we keep your information safe, see our Privacy Policy.

What can you do?

  • Never open attachments or click on links in emails or social media messages from unknown senders
  • Be cautious when answering calls from unfamiliar numbers – don’t follow any instructions from someone you don’t know.
  • Don’t share any personal information until you are certain about who you are sharing it with.
  • Change your passwords regularly. Passwords should be long and complex, and you should not recycle or reuse passwords across services.
  • Don’t store your passwords in your email account, or in documents. Consider using password management software.
  • Enable multi-factor authentication for your online accounts wherever possible.
  • Ensure you have up-to-date anti-virus software installed on any device used to access online accounts.

Other resources

  • Visit the Australian Competition and Consumer Commission’s ScamWatch page and consider subscribing to their alerts.
  • Visit the Australian Cyber Security Centre’s Stay Smart Online Service for the latest tips on remaining safe online.
  • Subscribe to IDCARE’s Community Online Newsletter – Cyber Sushi – for the latest trends and advice on what’s impacting the community’s personal information.
  • Visit the Australian Information Commissioner’s website where you will find resources on data breaches, your rights, and response options.
  • Visit the Moneysmart website for information on how to protect your personal information in the event of identity theft.
  • If you believe your identity may have been compromised, please contact us immediately to discuss options available to you.