Make a claim

You take care, but sometimes the universe has other ideas. If you need to make an insurance claim, we understand it can be a difficult and stressful time for you and your loved ones. We’ll aim to make the claims process as quick, straightforward and fair as possible.

How to make a claim

If you need to make a claim or think you might need to, please notify us as soon as possible after the event occurs. Early advice helps us assess your claim sooner and improves the chances of timely rehabilitation. Keep in mind that death and TPD claims can sometimes take longer to assess.

To start an insurance claim, you can:

  • call us on 1800 005 166 or
  • log in to Member Online (please note, online claims aren’t available in some circumstances).

If a member passes away, their legal personal representative or next of kin will need to contact us on 1800 005 166. Go to the make a death claim page for more information.

 

The claims process

Our dedicated insurance specialists are here to support you and your beneficiaries every step of the way, providing professional and patient assistance throughout the claims process. Here’s what to expect:

1. Call us on 1800 005 166 to get started

2. Submit your claim by one of the following:

  • Logging in to Member Online
    Please note, online claims aren’t available in some circumstances
  • Completing claim forms
    You can get these by calling us
  • Calling us
    We’ll help you lodge your claim with our insurer over the phone

3. We’ll assign a case manager to support you through the claims process

4. Our insurer will assess your claim

5. We’ll notify you of the decision and final steps

To help us help you

To help us process your claim quickly and make sure any benefits can be paid, please be ready to:

  • provide proof of identity
  • complete any relevant claim forms and submit supporting evidence
  • provide medical, income, or other documents we may request
  • attend any medical or other examinations that are reasonably required
  • follow any reasonable medical treatment or rehabilitation programs
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Need some help?

If you have any questions about making a claim, we're here to help. You can call us on 1800 005 166, 8am-7pm weekdays (AET)

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Claiming a death benefit

Losing a loved one is never easy. Find guidance on claiming a member’s super balance and any insurance they held following their passing.

Find out more
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Check your cover

You can check how much and what type(s) of insurance cover you have by logging in to Member Online.

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