General tips to keep your personal information safe

It can be hard to keep up with all the latest online threats and scams, but there are some simple steps you can take to help keep yourself safe.

1. Never open attachments or click on links in emails or social media messages from unknown senders.
2. Be cautious when answering calls from unfamiliar numbers or talking to or following instructions from someone you don’t know.
3. Don’t share any personal information until you’re certain about who you’re sharing it with.
4. Change your passwords regularly. Passwords should be long and complex and you should not recycle or reuse passwords across services.
5. Don’t store your passwords in your email account, or in documents. Consider using password management software.
6. Enable multi-factor authentication for your online accounts wherever possible.
7.  Ensure you have up-to-date anti-virus software installed on any device used to access online accounts.
8. Visit oaic.gov.au/privacy/data-breaches/respond-to-a-data-breach-notification for further guidance about protecting your identity.

Stay Smart Online

Stay Smart Online is the Federal Government’s cyber security education portal. Learn how to improve your personal cyber security at cyber.gov.au.

What can I do to protect myself?

CareSuper has anti-fraud controls and monitoring services in place on all account transactions. Our processes accommodate the threat of identity fraud and the risk of fraud attempts that may come from a data breach. We have systems in place that monitor all accounts for unusual activity, changes in details, and changes in typical operation.

You can protect your identity by:

•  Not sharing personal details like your date of birth publicly
• Being suspicious of any requests for personal details or government identification
• Being wary regarding any email, letter or text message from your financial institution that refers to an action (like a password or email change) or transaction you don't recognise. If this happens, call your financial service provider via their publicly listed phone number.

Other resources

•  Visit the Australian Competition and Consumer Commission’s ScamWatch page and consider subscribing to their alerts
• Visit the Australian Cyber Security Centre’s Stay Smart Online Service for the latest tips on remaining safe online
• Subscribe to IDCARE’s Community Online Newsletter – Cyber Sushi – for the latest trends and advice on what’s impacting the community’s personal information
• Visit the Australian Information Commissioner’s website where you will find resources on data breaches, your rights, and response options.
• Visit the Moneysmart website for information on how to protect your personal information in the event of identity theft.

If you believe your identity may have been compromised, please contact us to discuss options available to you.

For more about how we keep your information safe, see our Privacy Policy.

  
Information correct as at 1 November 2024.