Manage my account
We’re in a service transition period
Services will be restricted until 21 November while we complete our merger. Member Online will be available again from 21 November. Visit our merger hub for further information.
You’ve put in the hard work, now it’s time sit back and relax
We’ve made managing your retirement income easy, so you have time for the important
things in life.
Make the most of your retirement account
From the ease of your computer, smartphone or tablet, you can:
- View your membership and account details, including your beneficiaries and bank details
- Update your contact details so we can keep you informed
- Withdraw a lump sum from your Flexible or Managed account (limits and conditions apply)
- Make investment changes (excluding Managed Income accounts)
- Change your income payment details, including frequency and amount within minimum and, if applicable, maximum limits (excluding Managed Income accounts)
If you have a TTR Income or a Flexible Income account, you can choose how often you’d like to receive your payments:
- Fortnightly
- Monthly
- Quarterly
- Twice-yearly
- Yearly
Income payments are made directly into your nominated account. Your account must be held either in your name, or, if the account is held jointly, you must be one of the account holders.
Note that income payments can’t be drawn from the Direct Investment option.
It’s important to consider how much income you’ll need each year to live the lifestyle you want. If necessary, you can always make one-off withdrawals for major expenses (except from TTR Income accounts).
If you need less than previous years, you may be able to lower your income and keep more of your account balance invested to generate earnings, except for Managed Income accounts where payments are set by us.
For more information see our Retirement Income PDS or Transition to Retirement PDS.
When deciding how much and how often you pay yourself, keep in mind that it must meet the minimum amount set by the government.
The amount is based on your age and your account balance at the start of the financial year, or pro-rated if you start part-way through the year.-
The current income limits for your age:
| Age | Minimum drawdown rate |
| (% of account balance on 1 July) | |
| Under 65 | 4% |
| 65 to 74 | 5% |
| 75 to 79 | 6% |
| 80 to 84 | 7% |
| 85 to 89 | 9% |
| 90 to 94 | 11% |
| 95 and over | 14% |
You can make lump sum withdrawals at any time from a Managed or Flexible Income account by:
- Logging in to Member Online (partial withdrawals only)
- Calling 1800 005 166 (partial withdrawals only).
- Completing and returning the Withdraw from your retirement income account form
You need to leave a balance of at least $6,000 or your minimum annual pension payment less payments already received this financial year, whichever is greater, after the withdrawal.
Note that withdrawals using Member Online and over the phone are also limited to 75% of your account balance less the minimum remaining income payments outstanding for the remainder of the financial year.
Any tax you pay on lump sum withdrawals will depend on your age and tax components of your account.
If you have investments in the Direct Investment option you’ll need to sell these down and transfer the proceeds into other investment options before you can withdraw these funds.
If you have a TTR Income account, you generally can't make lump sum withdrawals unless you meet a condition of release, in which case your TTR Income account will be converted to a Flexible Income account. Refer the Transition to Retirement PDS or call 1800 005 166 for more information.
You have the following options when nominating who should receive your super:
- Reversionary nomination – your income will continue to be paid to your beneficiary (who must be your spouse) when you pass away. For more information and to nominate a reversionary beneficiary, complete and return the Reversionary beneficiary nomination form.
- Non-binding nomination – acts as a guide only. You can make a non-binding nomination when you open your CareSuper income account. Once you’re a member, you can make or change your non-binding nomination via Member Online or by calling 1800 005 166.
- Binding nomination – provides greater certainty on who and in what proportion your benefit is paid. For more information and to make a binding nomination, complete and return the Make a binding death benefit nomination form.
Understanding your investment options and choosing the right mix, is just as important in retirement as it is building up to it.
Keeping your retirement savings invested will help you to continue to draw an income in retirement.
Learn more about choosing the investment options that are right for you.
Not confident about choosing the investment options that are right for you? We’re here to help.
Book call-back with one of our super advisers and they’ll help you explore your options. This initial appointment is at no extra cost to you.
For more information on our approach to investing, visit How we invest.
The Age Pension
Did you know that if you have a retirement income, you may still be eligible to receive a part of full government Age Pension?
Make the most of your income sources in retirement. Visit super our Age Pension page for more information.
You’re on a roll – don’t stop now
