Whistleblower information

CareSuper is committed to ethical, legal and responsible conduct

We’ve adopted a Whistleblower policy that encourages, protects and supports the responsible reporting of incidents of misconduct or improper states of affairs. Incidents may include fraud, corrupt conduct, improper accounting, inadequate auditing or serious adverse behaviour.

CareSuper uses an independent company, Your Call, which enables you to report any incidents securely, anonymously and confidentially.

Anyone (including a CareSuper member, employer, employee or a third-party service provider) who has an honest belief based on reasonable grounds that an illegal corrupt or improper conduct may have occurred in relation to CareSuper, may disclose that concern to Your Call. Your disclosure to Your Call will be treated with utmost confidentiality.

Contact Your Call

Website

www.yourcall.com.au/report

Select ‘Make a report’, follow the prompts and enter the CareSuper unique identifier code: CARE.

Phone

1300 798 101

9am-Midnight, Monday-Friday (AEST excluding public holidays).

Your Call does NOT have telephone number identification for inbound or outbound telephone calls. Where anonymity is desired, Your Call will provide you with a code and security password for the purposes of any further contact.

Email

[email protected]

Post

CareSuper
C/o Your Call D.M.S.
Locked Mail Bag 7777
Malvern VIC 3144

Any disclosure you make (whether by web, phone, email or post) will be reviewed by Your Call and a report will be provided to CareSuper.

Whistleblower rights, protections and practical support

We’re committed to providing the required protections and support to eligible whistleblowers. An eligible whistleblower has the right to anonymity and to not fear reprisal after making a protected disclosure.

Eligible whistleblowers are afforded the option of anonymity and protection against detriment and harm. Additionally, the trustee is committed to providing any eligible whistleblower and any implicated staff member (or their families) support during and after investigation.

All staff members, their families and any other eligible whistleblowers are able to access support through the trustee’s psychological support programs. See their contact details below.

Psychosocial Support

If you’re feeling overwhelmed, stressed or want general advice on how to deal with a certain situation and need to talk, contact the following complementary (no charge) services: