Recent floods in QLD and NSW

Announcements
29 March 2022
by CareSuper

Our thoughts are with those who have been impacted by the recent floods in New South Wales and Queensland.

If you have been affected, you may qualify for financial relief from your state government or from the Australian Government. Read more about government financial assistance on the Services Australia website. 

Generally, you can’t access your super until you retire, but in times of crisis, sometimes people also consider accessing their super. Because super is a long-term investment for your future, the government has set rules about when you can withdraw it, known as conditions of release. In some circumstances such as compassionate grounds, your claim will need to be approved by the ATO. 

If you’re considering withdrawing from your super read more about it here. 

Identity documents 

You’ll need your identity documents and information about your financial situation. If these have been destroyed or you can’t return to your home to retrieve them due to the flooding, the most important thing you can do is contact us to explore your options about what to do next.

We’re here to help you, so if you’re unsure which form to complete or what you need to do, get in touch with us and we’ll help you get the necessary paperwork sorted out. 

If you have questions about accessing your super or completing a form, call us on 1300 360 149, 8am – 8pm Monday to Friday (AET). Or contact us online. 

Here are a few other resources you might like to try: