Extra care and support for members
At CareSuper, we’re committed to helping all our members, especially those who may be facing challenges and could benefit from some extra care.
Whether you’re a member, beneficiary, or someone who interacts with CareSuper, we offer a range of services designed to provide you with additional support.
Accessing your super early
While your super is meant to support you in retirement, there are circumstances where you may be able to access your funds early:
- Severe financial hardship
- Certain compassionate grounds
- Permanent or temporary incapacity
- Terminal illness or injury that reduces your life expectancy to less than 24 months.
| Financial hardship | Making an insurance claim | Making a death claim |
|---|---|---|
| If you're experiencing financial challenges, you may be eligible to withdraw all or a portion of your super in times of financial hardship. Read more about accessing your super in times of financial hardship. | We understand making an insurance claim can be a difficult and stressful time for you and your loved ones. Our goal is to make the claims process as quick, straightforward and fair as possible. Find out more about making an insurance claim. | Sorting out financial matters after a loved one has passed away can be challenging. We’re here to help you navigate the process. Find out more about claiming a death benefit. |
Speak with a super expert — it’s included in your membership
You can get super-related advice over the phone at no extra cost. Please call us on 1300 360 149 or request a call-back.
Supporting your health and wellbeing
You and your family, including your children, partners, parents and parents-in-law, can access virtual access to professional health and medical services through MetLife 360Health. This additional service is designed to support your overall health and wellbeing, and is available at no extra cost to you.
Give others access to your account
If you would benefit from support from a third-party such as a family member, friend or other representative, we’ll do our best to support this. You can give specific people access to your account through a third-party authority by completing our Authority to access information form or by calling us on 1300 360 149 and we’ll guide you talk you through the process.
Translation and interpreter services
Good communication is essential, so if English isn’t your preferred language we provide access to a translation and interpretation service to make sure all conversations are understood. To use this service, all you need to do is call us on 1300 360 149.
Our dedicated support team
If you or somebody you know needs extra support, we encourage you to let us know so we can provide you with the most appropriate support. You can contact us in the following ways:
Overseas call +61 3 9192 4416.
Locked Bag 20019
Melbourne VIC 3001
We’re here to help
Sometimes, it’s easier to speak with someone in person. Our friendly support staff are available at our offices in Melbourne and Sydney five days a week to help with your super needs.
Additional support services outside super
If you’re going through a difficult time or require additional support, there’s always somebody to help. Here’s a list of specialist external support services to assist you.
General wellbeing | |
| QLife LGBTIQ + peer support | 1800 184 527 |
| Aboriginal or Torres Strait Islander peoples | |
| 13YARN Crisis line run by Aboriginal and Torres Strait Islander people | 139 276 |
| Services Australia | 1800 136 380 |
| Well Mob | 08 9370 6336 |
| Age | |
| Elder abuse hotline | 1800 353 374 |
| Older Persons Advocacy Network (OPAN) | 1800 700 600 |
Disabilities | |
| Disability Gateway connects you with information, support and services for employment, education, aids and equipment, income and finance and COVID-19 | 1800 643 787 |
| National Relay Service (for persons who are deaf and/or finding it difficult to hear) | 1800 555 660 |
| Scope | 1300 472 673 |
Financial distress | |
| Australian Government Services Australia | |
| Gamblers Help | 1800 858 858 |
| National Debt helpline | 1800 007 007 |
| Speak to a financial counsellor | 1800 007 007 |
| Welfare Rights Centre (Centrelink Issues) | 1800 226 028 |
Family and domestic violence | |
| 1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence | 1800 737 732 |
| Ask Izzy (Support Services search tool) | |
| Fairwork - Details on accessing 10 days of paid family and domestic violence leave each year for all employees (full-time, part-time and casual) | 131 394 |
| Family Violence Law Help – supporting domestic and family violence and the law in Australia | |
| Good Shepherd (specifically supports women, girls and families) | 1800 737 732 |
| The Salvation Army | 137 258 |
Mental health | |
| Beyond Blue | 1300 224 636 |
| Black Dog Institute | |
| Butterfly Foundation (supports people experiencing eating disorders) | 1800 334 673 |
| Lifeline | 131 114 |
| Mental Health Services Helpline (TAS) | 1800 332 388 |
| MensLine Australia | 1300 789 978 |
| SANE | 1800 187 263 |
| StandBy Support After Suicide | 1300 727 247 |
| Suicide Call Back Service | 1300 659 467 |
| Suicide Line (VIC only) | 1300 651 251 |
For more detailed information about how we provide support to members, refer to our Vulnerable Members Policy.