QuickSuper FAQs

Employers who have had accessed the portal since 1 January 2023 will have their accounts transferred across to the new portal.

Users will receive an email with their new log in details from 1 November 2024.

Employers do not have to action this email if they don’t require a QuickSuper account in the new portal.

This will depend on the pending contribution File Status:

• New: As this file has not been submitted and/or authorised, these cannot be paid for or sent.
   
• Awaiting Authorisation: As this file has not been submitted and or authorised, these cannot be paid for or sent. The file will need to be uploaded again in the new portal and paid using the new EFT details.
   
• Authorised: Yes, if the funds are received by CareSuper by 11:59pm 22 October 2024. If the EFT is received between 23 and 31 October 2024, the contributions for CareSuper members will be rejected. Payment for CareSuper members will need to be made again using the same EFT details from 1 November 2024.

The employer will be able to pay for Authorised files using the EFT details in the read-only portal from 1 November 2024 to 31 October 2025. Please be aware that late SG payments will result in the super guarantee charge (SGC). If you do miss the Q1 SG deadline (due 28 October), complete a SGC statement and lodge it as soon as possible with the ATO. Watch the ATO’s informative video to learn more about the SGC.

Yes, if a contribution file is authorised and funds paid for prior to 22 October, it will still be processed as normal and messages from CareSuper and other funds will be received.

If corrections are required for any employees, the employer won’t be able to make these adjustments until they receive their log in details for the new portal from 1 November and any transactions will need to be completed in the new portal.

Please be aware that late SG payments will result in the super guarantee charge (SGC). If you do miss the Q1 SG deadline (due 28 October), complete a SGC statement and lodge it as soon as possible with the ATO. Watch the ATO’s informative video to learn more about the SGC.

No, their previous login details can only be used in the read-only portal.

The user rights must have ‘Edit Company Details’ ticked.

No, this will happen automatically.  

If an employer is using the old CareSuper USI in their data files, QuickSuper will redirect the USI to the new one automatically from 1 November 2024.

While the redirection will continue indefinitely, the employer may wish to wish to update their payroll system/files with the USI and ABN.

Fund name: CareSuper
USI: MTA0100AU
ABN: 74 559 365 913

No, as the member is not new to CareSuper.

Yes, via the Daily Reports.

Yes, they can be found in the details of the contribution in progress or under Administration and Payment Method.

• Client data 
• Client preferences 
• Employer data 
• Employer fund relationship data 
• Client fund data 
• Employee data – inactive employees will not be transferred
• Employee fund membership data – inactive employees will not be transferred
• User data 

QuickSuper is CareSuper’s online payment portal (clearing house) for employers where you can submit and pay super contributions electronically. QuickSuper is available to registered CareSuper employers and is SuperStream compliant. 

QuickSuper lets employers make super payments electronically by either uploading contribution files, or by directly entering online contributions. Once the contribution details have been submitted, QuickSuper will generate remittance advice on how to pay via EFT. Each nominated super fund will receive the contribution data and payment information to allocate to the relevant member/s.

Yes. QuickSuper caters for all super funds registered in Australia.

You need to be registered as a participating employer with CareSuper to make payments using QuickSuper. Join CareSuper now.

If you already have a CareSuper employer number, but have never previously registered for QuickSuper, just call 1300 360 149 to get set up.

Once you’re set up and logged in to QuickSuper, refer to the QuickSuper user guide, to help you navigate the site.

No. QuickSuper is free of charge for all registered CareSuper employers.

Once you’re set up and logged in to QuickSuper, you can refer to the QuickSuper user guide, which explains how to navigate the site.

QuickSuper provides two different methods for entering contributions for processing: 

• Create Online Contributions
• Upload Contribution Files.

If you’re happy to enter or upload your employee information directly online, you can use the ‘Create Online Contributions’ method.
 
The ‘Uploading Contribution File’ method enables you to immediately remit contributions once you’ve uploaded a payroll contribution file. QuickSuper promotes the use of the industry standard ‘SuperStream alternative file format’ (SAFF) or the QuickSuper CSV file format.

For more information refer to the user guide or FAQs.

This will depend on your individual business needs:

• If you have less than 10 members you may prefer to create the online contributions individually. 
• If you have a larger group of employees, you may find it easier to bulk upload a contribution file.

Ultimately,  it’s up to you which contribution method you use. For more information refer to our FAQs, or contact our dedicated employer team on 1300 360 149 for help.

Yes. QuickSuper allows single and multi-employer accounts – we combine any known entities under the one log in. This is managed based on the primary email address held on the account. If you need to make changes to parent/subsidiary QuickSuper registrations, please contact 1300 360 149 for assistance.

Yes. QuickSuper can pay to a SMSF. You will need to register an SMSF in QuickSuper as a Client Fund before a contribution can be made to it.

To create a Client Fund for a SMSF you will need the SMSF’s Electronic Service Address (ESA) which is necessary to receive data messages associated with contributions in a SuperStream compliant manner.

We explain what the error messages mean in the below documents. These can be found in the 'downloads' section of the QuickSuper portal.

If you’re receiving contribution error messages when attempting to submit a SAFF file, refer to section 3.2 in either of these guides:

• QuickSuper SuperStream Alternative File Format (SAFF) v1.0 Specification 
• Contribution CSV File Specification (v2)

For assistance with QuickSuper, contact our customer service team on 1300 360 149.

Yes, no problem. When you’re logged in to QuickSuper you can do this under Company Preferences. 

When submitting SG contributions for new employees, please include the employee’s contact details including the optional fields, ‘Contact number’ and ‘Email address’ (preferably personal), at the time of the member’s first contribution. Any subsequent additions may result in incomplete member contact details. Including the employee’s gender, while not mandatory, may be helpful when calculating standard insurance fees and cover. The employee’s ‘Date of birth’ and ‘Address’ fields are mandatory fields. Complete member contact details will ensure accurate administration of accounts and more effective communication with CareSuper members.

QuickSuper accepts payment by Electronic Funds Transfer (EFT).

Please refer to the QuickSuper guide Paying for Contributions for more information. If you need further help, please call 1300 360 149.

Yes, you have this choice available. Refer to Payment Accounts for Multiple Employer Facilities. 

Please refer to the Paying for Contributions guide for details on resolving unmatched payments. 

Yes you can set this trigger and others under Company Preferences, within QuickSuper. 

Generally it takes a couple of working days when paying by EFT. 

The most common way to generate a member number for an employee is to submit a contribution via a superannuation clearing house. 

When a contribution is sent to CareSuper, we will set up your employee based on the information you provide, generate a member number and allocate the contribution amount. The new member number can be retrieved from QuickSuper, explained under ‘How do I retrieve a new member number’ below.  
 
Alternatively, new member numbers can be generated before submitting a contribution, refer to the next FAQ for more information.

Yes, new member numbers can be generated without submitting a contribution through CareSuper’s clearing house, QuickSuper, as follows: 

1. Register employees directly in the QuickSuper portal, or
2. Upload multiple employees at once using an employee upload file. A template file titled ‘Employee Upload File Starter’ can be found in the downloads section of the portal. 

Further details on registering employees in QuickSuper can be found in the user guide. 

You can locate new member numbers in QuickSuper by following these steps:

Step 1: Log in to QuickSuper. From the home page, select ‘Daily Reports’ found under the ‘Reports’ section.

Step 2: Click ‘Search’ to find the ‘SuperStream response report’.

Step 3: Locate the relevant report that corresponds to the contribution you made to CareSuper. Please note this report can take up to three business days after you have submitted the contribution file/ Employee Upload File.

To download the report: 

• Click the arrow icon on the right-hand side.
• Column G will indicate the super fund that the report relates to. 

If you’re using the CareSuper QuickSuper clearing house for both default and choice contributions, you’ll receive multiple response reports. 

Step 4: Open the downloaded excel CSV file. Check the super fund is CareSuper in Row G. You can see the ‘Returned member ID’ in Row W.

Step 5: Consider updating the returned member number into your payroll system or into future contribution files that you submit.

Check that a fund relationship has been set up for CareSuper and that the ‘Default Fund’ box is ticked.
 
This is an important step as it ensures the correct SuperStream Member Registration Request (MRR) messages are sent with contributions and employees file uploads. Both are required to generate new member numbers. 

For help contact us on 1300 360 149. 

Call us on 1300 360 149, Monday to Friday 8am-8pm (AET) or refer to the user guide.