Merger benefits for pension members

We’re keeping what you know and love, while introducing an exciting range of innovative products, award-winning service^* and a focus on real care. Why? To help you enjoy a confident retirement. 

We’re introducing new benefits…

Your administration fees will be lower  

Lower fees mean more super for you to enjoy in retirement.  

New features in Member Online  

Easily keep track of your investment earnings and your super balance.

Enhanced mobile app 

Easily manage your super on the go – whenever, wherever.

More ways to get help

Get quick answers to your questions by speaking to a real person through our online web chat.  

…and keeping what you already know and love…

We’ll still be an Industry SuperFund 

We truly care about our members and all profits go back to you.

You can contact a super hero 

We’ll still be here to provide great service. In fact, we’re introducing an award winning* customer support team, dedicated to helping you.

A unique investment approach for a smoother investment ride 

Our active investment strategy takes less risk than other super funds. We aim to protect your super against volatility and smooth your super ride in retirement.

Access to wellbeing benefits at no extra cost 

Take a look at MetLife 360 Health, for professional health and medical services available to you and your family.^**

Expert financial advice

Access to three levels of expert advice to help you manage your income in retirement.

Educational opportunities 

New tools and calculators, plus interactive webinars and in-person events, to upskill your super knowledge and provide opportunities to mingle with other CareSuper members. 

Need help?

For the latest news and the answers to your merger related questions, go to the merger hub.

Your super is in safe hands

We’ll automatically transfer your super to your new CareSuper account on 1 November. In the meantime you can rest assured your super is safe and remains invested for your future.

^*CareSuper (Spirit Super) was ranked best in super by Customer Service Benchmarking Australia  (CSBA) for the period April 2023 to March 2024. We have an agreement with CSBA for quality  assurance and staff training within our contact centre. Awards and ratings are only one factor when deciding how to invest your super. Read about the award methodology at csba.com.au

^**MetLife 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. 360Health Virtual Care is a service provided by Teladoc Health. Teladoc Health is a separate and independent entity to MetLife, and MetLife will not be responsible for the nature or quality of services provided by Teladoc Health. Access to these services will be at MetLife’s reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time. For the Virtual Care app terms and conditions please visit http://www.360healthvirtualcare.com/. The term ‘family’ consists of your children, partner, parents and parents-in-law.

Information correct as at 26 September 2024.